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Clinic requests

What it does

Clinic requests is where you ask the clinic for the everyday things: a repeat script, a referral renewal, a medical certificate, or a form the doctor sent you.

When to use it

Use it instead of ringing, when your need is not urgent.

Step by step

  1. Sign in, then open Clinic requests.

  2. Pick what you need: a repeat prescription, a specialist referral renewal, or a medical certificate.

  3. Fill in the short form and send it. You can attach a photo or a document if the request asks for one.

  4. If the doctor sent you a questionnaire link, it opens here as a secure form.

Also on this screen:

  • A questionnaire from your GP opens on its own secure page.
  • Attachments can be photos or documents that answer a specific item the doctor asked for.

What Agent D can do

  • Agent D works at the clinic. It helps the clinic side sort and draft — your request is still read by a person.

Safety (what needs your Confirm)

  • Sending a request asks the clinic; it does not order. A doctor decides, and the clinic answers in your inbox.
  • Requests are not urgent. In an emergency, call 000. For urgent same-day needs, ring the clinic.

Common questions

How long does a repeat script take? The clinic answers each request in business hours. Ring if it is urgent. Can I get any certificate? Medical certificates cover attendance or sickness, when the doctor agrees the record supports it. What can I attach? A photo or document the doctor asked for — for example, a blood pressure diary.

Last checked: 03/10/2026.