Skip to content

Patient returns

The Patient returns drawer allows clinicians to review completed intake questionnaires, patient-uploaded photos, and pre-consultation voice submissions.

What it does

Patient returns consolidates asynchronous clinical data submitted by patients prior to their appointment. Clinicians can review presenting complaints, inspect uploaded images (such as skin rashes or injury photos), listen to voice recordings, and import validated facts directly into the consultation note.

When to use it

Review patient returns before or at the start of a consultation to incorporate patient-reported symptoms and examine pre-visit photos.

Step by step

  1. Select Patient returns from the consult header or timeline to inspect pending patient submissions. Reviewing returned patient intake submissions

Also on this screen

  • Completed intake submissions: Structured symptom checklists and questionnaires answered by the patient.
  • Attached photos and documents: High-resolution image viewer for patient-submitted photographs and external hospital letters.
  • SOAP synthesis: One-click action to format patient submissions into structured Subjective findings for your note.
  • Audio playback: Secure audio player to listen to patient-recorded descriptions of their symptoms.

What Agent D can do

  • Agent D analyzes returned symptoms and highlights potential red flags before the patient enters the consulting room.
  • Agent D brings together patient answers into concise clinical language for fast documentation.

Safety (what needs your Confirm)

  • Patient submissions represent patient-reported data. Clinicians must verify all statements during the clinical encounter.
  • Importing patient statements into permanent consultation notes requires your explicit confirmation.

Common questions

Where do patient returns originate?

Returns originate from pre-consultation intake links sent to the patient mobile phone or submitted through the patient mobile app.

How do I add patient photos to their permanent chart?

Click Save to chart on any uploaded photo to file it as an attachment in the patient document repository.

Can I listen to patient voice recordings?

Yes. If the patient recorded an audio intake, an embedded player lets you review the recording directly in the drawer.

Last reviewed: 03/10/2026.