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What it does

Home is the first screen after you sign in. It has a chat helper, your next visit, and a check-in for that visit.

When to use it

Use it each time you open the app: check your next visit, do the check-in, or describe how you feel.

Step by step

  1. Sign in with your mobile or email — see Sign in.

  2. Read the banner at the top. It shows your next confirmed visit, with the doctor's name, the date and the start time.

  3. If the banner offers Prepare for your visit, answer the check-in questions before you come in.

  4. To talk, type in the chat box in plain words, or press one of the question chips to get going.

Also on this screen:

  • The chat helper lets you describe your symptoms in your own words.
  • Start fresh conversation clears the chat and begins again.
  • If your words point to an emergency, a warning card tells you to call 000 straight away.

What Agent D can do

  • Agent D works at the clinic. It does not run in the patient app.
  • The clinic can read your check-in answers before the visit, so the doctor is ready.

Safety (what needs your Confirm)

  • The chat helper is not an emergency service. In an emergency, call 000.
  • Starting a fresh conversation clears the current chat on screen.

Common questions

What are the chips under the chat box? Quick questions and common symptoms. Press one instead of typing.

Do I have to do the check-in? It helps the doctor get ready, but it is your choice.

Will the doctor see the chat? The check-in answers are shared with the clinic. Treat what you type as part of your visit.

Last checked: 03/10/2026.